The Help Center is designed to provide end-users with a complete self-service support option. Asking questions about the service or product, suggesting enhancement requests and reporting bugs can all be done using the same Submit a Request > Support Ticket form. The Help Center Portal is jobestechsupport.zendesk.com/hc/en-us

accessed by navigating to  in any web browser.

To submit a ticket via email, send an email to  support@jobestechsupport.zendesk.com and include all details noted below in the ticket outline.

• Navigate to jobestechsupport.zendesk.com/hc/en-us
• Click on Submit a request at the top of the page.
• Enter a Subject and Description of the request. Details on what should be included in the Ticket description is listed below.
• Add any attachments to help the Support Team visualize the request. This can be a screenshot of an error or a mock-up for an enhancement request. File size limits are 20MB.
• Click Submit.

End-users can update existing support Ticket with a comment by email.

• The Ticket ID must be referenced at the top of the body of the email, using proper syntax (#id ticketnumber), in plain text. For example: #id 1234.
• Leave one line blank after the Ticket ID then enter the comment you wish to communicate.
• Send the email.

Any support requests that are not yet closed can be updated.

• Click on your profile icon in the upper-right of any Help Center page and click on My Activities. This will display all requests you have previously submitted.
• Click the link for the request you want to update.
• Add a comment to update the request.
• Click Submit.
• My Activities can be used to track and search requests as well. Just click on the request to view its details.

• Click on your profile icon in the upper-right of any Help Center page and click on My Activities.
• Click the title of an Open request to open it.
• Select the option on the lower side of the request to mark it as Solved.
• Enter any comment you want in the reply and click Add Reply.